International Orders

We welcome international orders at GalaxyArmyNavy.com. We ship worldwide and work hard to provide the same great quality service, products and selection to our international customers as we do to our domestic. Since we began operating our international department we have witnessed that over 90% of our international customers return to us for a 2nd time to get more of the gear they love from the source they trust.

Frequently Asked Questions

1. Ordering

1. What payment methods do you accept?
   
   We accept the following forms of payment for international orders:

   • PayPal (www.paypal.com)
   • Google Checkout (http://checkout.google.com)
   • Western Union: Money Transfer Service (www.westernunion.com)
   • MoneyGram: International Money Transfer (www.moneygram.com)
   • International Money Order
   • Bank Account Wire Transfer (over $1000 USD)
   • Certified Bank Check
   • Cash (USD Currency - US Dollar)
   • American Express Travelers Cheques (www.americanexpress.com/travellerscheques/)

   Canadian customers can pay with their regular Canadian credit card or debit card (Visa, MasterCard, American Express, Discover).
   
   We do not accept:
   • international credit cards under any circumstances.
   • orders that have a billing address in the USA (US issued credit card) and an international shipping address.
   • international credit cards with USA shipping addresses.
   
   Any order received with an international credit card will automatically be cancelled, there are no exceptions.
   There is a $15.50 processing fee included to all orders done with Bank Account Wire Transfers.
   
   There is no minimum requirement for products on international orders. Currency accepted is in USD.
   
   1. What is PayPal?
      
      PayPal.com Payments
      

      • PayPal is a very secure and reliable online processing method and is an approved method of payment for eBay, Amazon and many of the largest internet sites.
      • PayPal operates in 190 markets, and it manages over 164 million accounts which is the equivalent of the total number of retail customers for Citibank USA, Bank of America, Wells Fargo, Barclays Bank and Deutsche Bank combined.
      • PayPal allows customers to send, receive, and hold funds in 17 currencies worldwide.
      • PayPal claims 14 million merchant accounts, which is more than the total number of merchants registered with MasterCard, Visa and American Express combined.
   2. What is Google Checkout?
      
      Google Checkout Payments
      To learn more about how Google Checkout works, watch the video tour and read more, please visit http://checkout.google.com/buyer/tour.html
      
   3. What is PaidByCash?
      
      PaidByCash.com - Pay Using Cash
      If you don't have a credit card or don't want to use one online, you can pay cash for your purchase with PaidByCash. You will receive a virtual MasterCard code for the amount you have paid cash, which you can enter in our fields for Credit Cards to buy safely and securely.
      
      To learn more about how PaidByCash works, please visit: http://www.paidbycash.com/How_It_Works.htm
      
      To make a payment, please visit www.paidbycash.com
      
      
   4. How do I pay by - Western Union: Money Transfer Service?
      
      Western Union: Money Transfer Service
      In order to make a Western Union payment you must first find a location in your area. They have locations worldwide throughout most countries. In order to find a location visit the Western Union website at www.westernunion.com and select Find Agent. To learn more about Western Union Money Transfer Service payment system visit https://wumt.westernunion.com/info/howToSendAgent.asp .
      
      Before making your payment place your order online at GalaxyArmyNavy .com and select the payment method: Alternate Method, you will than receive an order number.
      
      The payment address and attention name to note when making the Western Union Money Transfer is:
      
      
      After completing your Western Union Money Transfer you will receive a MTCN (Money Transfer Control Number). Once you receive the MTCN, email us immediately with the following information:

      • Western Union MTCN #
      • Your Order Number from GalaxyArmyNavy .com
      • Senders Full Name (type name exactly as on the send money form)
      • Senders Address
      • Senders City/State/Province
      • Senders Country
      • Payment Amount

      Do not give it out your MTCN to anyone else. Once we receive your payment we will process and ship your order promptly.
      
   5. How do I pay by - MoneyGram: International Money Transfer?
      
      MoneyGram: International Money Transfer
      In order to make a MoneyGram payment you must first find a location in your area. They have locations worldwide throughout most countries. In order to find a location visit the MoneyGram website at www.moneygram.com and select your country. To learn more about Western Union Money Transfer Service payment system visit www.moneygram.com .
      
      Before making your payment place your order online at GalaxyArmyNavy .com and select the payment method: Alternate Method, you will than receive an order number.
      
      The payment address and attention name to note when making the MoneyGram International Money Transfer is:
      
      
      After completing your MoneyGram International Money Transfer you will receive a Reference Number. Once you receive the Reference Number, email us immediately with the following information:

      • MoneyGram Reference Number
      • Your Order Number from GalaxyArmyNavy.com
      • Senders Full Name (type name exactly as on the send money form)
      • Senders Phone Number
      • Senders City/State/Province
      • Senders Country
      • Payment Amount

      Do not give it out your Reference Number to anyone else. Once we receive your payment we will process and ship your order promptly.
      
2. Where do I mail payment to?
   

   If you would like to mail us your payment method you would need to place your order online first. When checking out you should fill out all the information as required and than select the payment method Alternate Payment Method and click checkout. You will than receive a total amount and order# and our mailing address in which to send payment for your order. You will also receive a email order confirmation.

2. Shipping

1. How much does shipping/post cost?
   

   To get an estimated shipping price online than follow these steps:
   1) add the items needed to your cart
   2) select your country and update the cart.
   3) your estimated shipping cost will be displayed.
   

   • Canada

     Ground	Order Total	Shipping Charge
     	$0.01 - $15.00	add $14.95
     	$18.01 - $49.99	add $18.75
     	$50.01 - $99.99	add $28.75
     	$100.00 - $200.00	add $38.75
     	$200.01 - $300.00	add $48.75
     	$300.01 - $400.00	add $58.75
     	$400.01 - $500.00	add $78.75
     	$500.01 - OVER	add $98.75

   • International Countries

     Air Delivery	Order Total	Shipping Charge
     	$0.00 - $15.00	add $16.95
     	$18.01 - $50.00	add $34.75
     	$50.01 - $100.00	add $44.75
     	$100.01 - $150.00	add $54.95
     	$150.01 - $200.00	add $65.95
     	$200.01 - $250.00	add $80.95
     	$250.01 - $300.00	add $100.00
     	$300.01 - $400.00	add $120.00
     	$400.01 - $500.00	add $140.00
     	$500.01 - $600.00	add $160.00
     	$600.01 - $700.00	add $180.00
     	$701.00 - $1000.00	add $180.00
     	$1001.00 - $1200.00	add $200.00

   PLEASE NOTE: oversize, overweight, larger orders and/or specific locations are subject to additional shipping and handling charges. If this is the case with your order we will contact you via email.
   

2. Which shipping methods do you use?
   

   International orders with standard shipping are shipped using USPS Priority Mail International or USPS Express Mail International (www.usps.com).
   
   We also by request and/or via freight collect can ship using UPS (www.ups.com), FedEx (www.fedex.com) and DHL (www.dhl.com). Additional charges may incur plus a $10.00 handling fee.
   
   Larger orders may picked up from our warehouse via a freight forwarder.

3. When will my order be delivered?
   

   Your order is expected to be delivered 2-3 weeks from the date that your order is placed. Most customers get their orders quickly and are very satisfied. Many things can delay your delivery after your order has been shipped by us, some include: weather, customs, inspection, damage, lost - which we are not in control of. Some locations may take a little longer due to certain restrictions and/or customs regulations.

4. Backorders
   

   International orders are not subject to backorders. Any products not available will be emailed to the customer for a choice of a different size, color or similar product. If no response is received within 7 days of the email than your order will be shipped with whatever products are available. Generally international customers tend to be upset when not receiving certain products and would much rather switch to something similar than be refunded. If this is not the case with your order than please send us an email and we will refund any products that are not available.

5. Who pays taxes, customs & duties?
   

   We do not charge or collect the taxes or customs fees for international orders. These rates and fees are usually calculated when the package you ordered enters your country and we are not responsible for any of these fees. It is the sole responsibility of the customer to be aware of international taxes and take the right precautions when placing and receiving your order. Some examples of these fees include customs, duties, delivery surcharges, country tariffs and/or GST, PST etc.

6. Can international orders be returned?
   

   International orders can not be exchanged. A new order must be placed for the new products. There is a restocking fee up to twenty percent on returns at our discretion.

   All returns and exchanges for international orders must have our written consent for approval. Due to the high cost of shipping rates we recommend emailing us any questions and using our size chart carefully before placing your order.

Galaxy Army Navy is a global leader in military products distribution. We supply the US Military as well as over 50 international armed forces from 6 continents with military clothing, security gear, police equipment, outdoor apparel and much more of our top quality products. Galaxy Army Navy is based in the United States and our distribution center is in New York City.