Help & Customer Service
Free shipping is available for retail orders, placed online and shipped in the contiguous USA (48 states).
Delivery Timeframe: 3-10 business days.
Expedited shipping is available at an additional charge.
Returned orders may be subject to shipping charges unless an exchange order is placed online.
Subject to change or cancellation at anytime.
We accept payment through:
- Credit Cards and Debit Cards - Visa, Mastercard, American Express, Discover
- Money Order and Check - Cashiers/Certified/Bank Check, Business/Personal Check
- Bank Wire Transfer
Orders are generally shipped within 1-2 business days.
Orders are shipped Monday through Friday.
If you need your order quickly, select a quicker shipping method online or contact us about available options.
Customer satisfaction is our highest priority.
We offer easy hassle-free returns within 30 days of receipt.
1. Download and Print the Return Form [PDF].
2. Fill it out and include it together when mailing back the return.
No return authorization or RMA is required.
Products must be in brand new condition with original tags.
We don't accept returned products that are used, washed or damaged.
In order to make an exchange:
1. Place a new order online and it will be shipped separately.
2. Choose the products to send back and follow the return instructions.
We offer several methods for receiving your refund:
- Full store credit for the total amount of products returned, valid for 6 months.
- Full refund to the original payment method of products returned, with an new exchange order completed online.
- Refund to the original payment method, minus twenty percent restocking fee.
We only accept returns with a completed Return Form mailed pre-paid to the address printed on each Return Form.
Shipping charges are non refundable.
If you received free shipping, the actual shipping charges will be deducted prior to issuing your refund.
We offer worldwide shipping and international delivery to most destinations.
We accept payment in US Currency through:
- Money Order / Check (Cashiers/Certified/Bank Check)
- Bank Wire Transfer
Orders generally arrive in 10-20 calendar days, usually much sooner.
We offer a 14 day hassle-free return policy.
Export and product restrictions apply.
Orders are shipped via USPS (United States Postal Service).
The shipping price includes only delivery charges to your address. For orders shipping outside the USA there may be additional taxes, duties, customs fees and surcharges imposed and collected by your government.
Wholesale and large orders may picked up from our warehouse via a shipping company or freight forwarder.
Shipping is also available via freight collect and through other shipping companies (UPS, FedEx, DHL, TNT). Additional charges apply.
Nervous about shopping online? Shopping with us is safe. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information with a 128-bit encryption, including credit card number, email address, name, and billing and shipping information, so that it cannot be read or viewed as the information travels over the Internet.
What We Collect
We do not collect any personal information about you unless you specifically and knowingly provide it. Some information may be optional and individuals may decide to omit that information.
Examples of some information we collect is your name, billing address, shipping address, email address, phone number, fax number, company name, payment information and ip address.
We offer free email newsletters, such as our catalog, magazine and/or promotional e-mails as a service to our customers. We may send you newsletters and emails periodically listing our products. To unsubscribe and stop receiving our emails and/or catalog, magazine, please unsubscribe or email us to be removed.
We have placed security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
When you contact us via our site, we only use your name, email address and order information to reply to your questions. Your messages may be kept in an electronic folder for future reference. No information we collect is ever sold or redistributed without your clear consent.
We screen orders for fraud. In the case that we do receive a fraudulent order with a stolen credit card and/or a counterfeit payment, we will work together with local, state and federal agencies to make sure the perpetrator is met with the fullest extent of U.S. and/or international law.
Galaxy Army Navy, GalaxyArmyNavy.com (the Company)
Limitation on Liability
IN NO EVENT SHALL THE COMPANY, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF THE COMPANY, HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
By placing your order with the Company on their website, email, telephone, fax or mail order you are agreeing and accepting in full our complete policies, including but not limited to the payment policy, shipping policy, returns policy and international policy. Our policies can be found on the website. Acceptance of our returns policy includes any deductions that may be made after receiving your return including but not limited to shipping costs and restocking fees.
All site design, text, graphics, interfaces, and the selection and arrangements thereof are, the Company, and its partners. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with the Company, using this site as a shopping resource, or utilizing our how-to information. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of the Company is strictly prohibited.
All trademarks, service marks, and trade names (collectively the "Marks") are proprietary to the Company, or other respective owners that have granted the Company, the right and license to use such Marks.
This site contains links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that the Company, is not responsible for the availability of, or the content located on or through, any External Site.
The Company stands behinds its products not to be defective or damaged upon receipt. This does not cover use and normal wear and tear, defects or damage resulting from accident, misuse, abuse, neglect, unusual physical damage, modification of any part of product or cosmetic damage, excessive use, or incorrect use of product. These may cause products to not function properly or cause products to get damaged quickly and the Company is not responsible in any of those situations. The Company is not responsible for for incidental or consequential damages arising from the use of any of its products. IN NO EVENT SHALL THE COMPANY BE RESPONSIBLE FOR SOLD PRODUCTS AFTER BEING RECEIVED UNLESS PRODUCT RECEIVED WAS CLEARLY DEFECTIVE AND DAMAGED AND WE ARE NOTIFIED IN WRITING OF THE PROBLEM WITHIN 3 DAYS OF RECEIPT OF ORDER. THE COMPANY IS NOT RESPONSIBLE FOR DEFECTIVE MERCHANDISE RECEIVED IF NOTIFIED AFTER 5 DAYS. UNLESS PRODUCTS ARE CLEARLY WARRANTED BY THEIR MANUFACTURERS. THE COMPANY DOES NOT WARRANTY OR INSURE ANY OF OUR PRODUCTS AFTER BEING RECEIVED, OPENED AND USED. ANY PRODUCTS THAT CARRY WARRANTEES OR GUARANTEES FROM THEIR SELECT MANUFACTURERS OR VENDORS ARE NOT WARRANTED BY THE COMPANY BUT BY THEIR SELECTED COMPANIES AND CUSTOMERS MUST ONLY DEAL WITH THOSE VENDORS DIRECTLY.
Copyright and Trademark Complaints
The Company, and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright or trademark infringement, please contact us via email or phone.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Company, reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Company, reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
In the event a product or content is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our distributors, The Company, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Company, shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. The Company, further takes no responsibility for misunderstood product information or typographical product descriptions.
Important Legal Information
The Company can not know all of the United States or International restrictions, laws and regulations for our products. Therefore, we do not warrant that you may legally purchase, own or carry any specific product offered in our catalogs, websites or stores. When you place an order with us for products that may or may not have restrictions, you warrant to us that you are a legal adult of 18 years of age without legal disabilities and are in compliance with local/city, state and federal laws of the United States or any other international location.
Customers purchasing law enforcement products (insignia, uniforms etc.) marked with law enforcement terms such as "Police" or "SWAT" or the like, warrant they are legally authorized to wear such mottos. Submit orders for such products on your department letterheads or provide official identification via Email or Fax.
There are products listed in our catalog and on our website that require an Export License to send outside of the United States. It is the policy of this company that any product controlled by the U.S. State, Commerce or OFAC Departments will not be shipped until a determination is made if a License is required and or received. Furthermore, Export of U.S. Controlled Items prohibits exporting or re-exporting at anytime without proper authorization from the U.S. Department of Commerce, State or OFAC (whichever applies).
Neither party, nor its agents or suppliers, shall be liable for failure to perform, or the delay in performance of, any of its obligations under this Agreement if, and to the extent, that such failure or delay is caused by events beyond its reasonable control, including, but not limited to, acts of the public enemy or governmental body in its sovereign or contractual capacity, war, fire, floods, strikes, epidemics, quarantine restrictions, network availability, Internet availability, civil unrest or riots, acts of terrorism, transportation delays, freight embargoes and/or unusually severe weather. If so affected, the affected party shall use commercially reasonable efforts to avoid or remove such causes of non-performance or delay, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. If any such non-performance or delay continues for more than thirty (30) days, this Agreement may be terminated by the unaffected party without liability upon written notice to the affected party.
The Company is a private company that is not affiliated with any law enforcement, armed forces and military organizations in any way. Statements expressed in this catalog referencing the independent use of products by those agencies do not constitute an endorsement, approval or authorization of our products by law enforcement, armed forces and military organizations.
Occasionally, there may be misprints or errors on our websites, online media or catalogs. The Company reserves the right to correct the misprint or withdraw the offer. Item and products specifications (e.g. sizes, colors, selections, prices, availability and legal restrictions) are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our print and online catalog description.
Item and products specifications (e.g. sizes, colors, selections, prices, availability and legal restrictions) may vary in our brick-and-mortar retail stores from our websites, online media and catalogs. Product selection, price and availability information is subject to change without notice and without liability.
THIS SITE IS INTENDED FOR USERS OVER THE AGE OF 18, UNLESS WITH THE INVOLVEMENT OF A PARENT OR LEGAL GUARDIAN. THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY OR GUARANTEE. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, THE COMPANY, DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED, WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, THE COMPANY, DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.